Shipping & Payment Information

COVID-19 SHIPPING UPDATE

Please expect a 2-3 week shipping delay.

Our magic makers are working safely and at top speed to catch up on production after a 10-week shut down due to Covid-19.   We are pouring thousands of candles per week with most of them sold before they have cooled.   Our fulfillment team is balancing orders, backorders, and summer shipping needs to get your product to you as fast as humanly possible.  Please be patient with us as we make the products for your order.

All shipping carriers are experiencing delays as well.  We cannot control the length of time it takes for delivery once your order leaves our facility. 

Payment Options

At Coventry Wholesale we make every effort to make ordering and payment as easy as possible.  For your convenience, we accept payment through Visa, Mastercard, American Express, Discover, and Paypal.  Orders are processed just as soon as full payment has been received.

Net Terms

We make every effort to keep our prices low while maintaining high quality, artisanal craftsmanship, and fair wages for our entirely U.S. based staff.  As a consequence, we are unable to offer any net terms to our customers.  We encourage you to explore other financing options such as PayPal’s easy to use credit options.

Coventry Wholesale Minimum Orders

In order to better serve you and streamline our order fulfillment, Coventry Wholesale has a $100 minimum order.  If you place an order under $100, we will contact you via email or phone to help you select the perfect product combos to reach the shipping requirements.  If you have any questions, please contact the Coventry Wholesale Customer Care line at 1-800-810-3837 or email us at orders@coventrycreations.com.

Shipping Policies

Shipping Costs

In order to best serve our customers, we do not add any additional handling fees.  Shipping costs are strictly calculated based on the weight of the items you have purchased.

Delivery Time

We use UPS Ground Service as our primary shipping method.  U.S. Ground Services take roughly 2-6 business days from coast-to-coast.  Of course, we are unable to control shipping times once the product leaves our hands.  Holidays and weather affect UPS and we keep you up to date by providing you with the tracking number with your invoice.  Please see www.ups.com for their complete shipping policies.  

Please review your shipping information.  Coventry Wholesale is not responsible for shipping costs on rerouted packages.

Turn Around Time

We make every effort to process your order as quickly as possible.  Coventry Wholesale is open during normal business hours, Monday through Friday, 9-5 EST.  Orders received before 10 AM will begin processing the same day.  Orders received after 10 AM will begin processing on the next business day.  Our estimated processing time is 2-5 business days.  We do not ship on holidays.  

Product Availability

At Coventry, we handcraft our products when the moon is right.  This is not a gimmick but a part of the recipe.  We watch the lunar progression through the celestial bodies of the zodiac and schedule our candle production accordingly.

Our estimated processing time is 2-5 business days.  We want to get your candles out as fast as we can, but we have to balance that with lunar based production, holidays, and weather conditions that affect shipping.  Our Coventry Wholesale Customer Care team will contact you if the order will take a longer than normal.

Backordered Items

If an item is unavailable when your order ships, we will backorder it for you and ship it to you as soon as it’s available with no additional shipping costs.   All backordered items are clearly marked on your invoice and get first priority when the item becomes available.  If you have any questions on your backorder,  contact our Coventry Wholesale Customer Care line at 1-800-810-3837 or email us at orders@coventrycreations.com.  

5 Day Inspection Policy

At Coventry Wholesale we are dedicated to shipping quality.  Each package is packed carefully and double counted with care to ensure the greatest quality and accuracy.  To guarantee our dedication to quality shipping, items must be reported as missing or damaged within 5 days of receipt of your order to be immediately be replaced.  We cannot honor our replacement on lost or damaged items in shipping after 5 business days.   

Summer Shipping

Picture this, a box of candles travels in a hot truck from the factory to a scorching warehouse where it sits for the weekend.  What is the likelihood that the box will make it to its destination without the candles melting?  The answer is slim to none.  This isn’t the first time Mother Nature has turned up the heat.  Here’s what it means for you:  

• No shipments on Fridays during the hottest months.  

• Only local shipping on Thursdays.  

• Long distance orders MUST ship on Mondays.

UPS holds orders when you are closed, so please contact the Coventry Wholesale Customer Care team if your shop is closed on a weekday. We can factor that into our shipping schedule and keep your order out of the barn!

International Shipping

We value all our customers who are making magic around the world.  In order to best serve our international customers, we ask that you contact our Coventry Wholesale Customer Care team directly at 1-800-810-3837 or email us at orders@coventrycreations.com to place your order.  Please include a list of the products you would like to purchase, your shipping address, phone number, payment information and your preferred email address for invoicing.  A member of our Customer Care team will contact you to make all the arrangements.  If applicable, we may forward your order to an international distributor that specializes in shipping to your area.  Of course, if you have any questions or concerns you can always contact us directly.

Our “No Dust Guarantee”

Coventry wants you to stock products that your customers want.  If you have a product gathering dust on your shelf, we want it back so you can buy more of what sells for you.

Coventry products can be exchanged within a six month period. We do not issue cash, check or credit card refunds.  Shipping costs are non-refundable.  All substitutions are subject to the discretion of the Customer Care Team.  Damaged, discontinued or otherwise unacceptable merchandise will not be credited.

Fax or email us a list of items to be exchanged at 248-546-8480 or orders@coventrycreations.com for a Return Merchandise Authorization Number (RMA).  Please contact our Coventry Wholesale Customer Care line at 1-800-810-3837 or email us at orders@coventrycreations.com if you have any questions or concerns.

Products must be in salable condition. Please keep this in mind when packaging goods for return shipment.  If you need guidance in packaging please notify us before shipping.  Ship product exchanges, at your cost, to:

Coventry Creations