Support Page - Website issues
31 October 2011
Last Updated on 10 November 2011
Common Web problems.
Initial dialogue box won't take my password
- Enter either the wholesale or distributor password provived by Coventry/Type-40 Staff. You will use your personal sign-in in the actual shopping cart.
I haven't signed in for a while and I forgot my password.
- There is a link to request a temporary password at the bottom of the shopping cart.
I haven't signed in for a while and I forgot the email address I used.
- Contact our offices or create a new account in the shopping cart
My card says "Invalid shipping address when I try to check out"
- US customer should make sure the billing state is capitalized.
- International customers should try a different Postal Code format. (e.g. remove spaces or dashes)
Hey! I just signed up on the front page and I cannot log into the wholesale or distributor shopping cart.
- The signup on the front page is for the non shopping cart area where we provide tools and documents to help you with products like P.O.P., web applications and forms. For shopping access shoot an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will need your wholesale business information and Tax ID.
For issues not on this page, use the contact page to send us more details.